Terms & Conditions

PROOF OF PURCHASE REQUIRED

We provide a 2-year limited warranty on the BIOLIGHT Medical Hair Therapy laser cap device and a 1-year limited warranty on the included battery pack and AC Adapter.

BIOLIGHT warrants the BIOLIGHT Medical Hair Therapy device against defects in materials or workmanship for a period of 2 years from the date of purchase online from our website (ONLY) or a BIOLIGHT authorized physician. If a defect in material or workmanship exists, BIOLIGHT will repair or replace the necessary parts with new or reworked parts at no charge. Any replacement part will be covered under the original 2-year limited warranty.

This Warranty does not cover damages caused by acts of God, misuse, negligence, accident, or modification of any part of the unit as determined by our return department. This Warranty does not cover damage due to improper operation or maintenance, connection to an improper voltage supply, or attempted repair by anyone other than the company. Failure to use and maintain the BIOLIGHT Medical Hair Therapy laser cap device in accordance with the instructions in this manual will void the product warranty.

In order to be eligible for any warranty - proof of purchase is required for both online purchases or purchases from a BIOLIGHT authorized physician.

FREE SHIPPING WITHIN CANADA: 

We are pleased to include free shipping for all orders placed for delivery in Canada.  Due to COVID19 we are not currently allowing local pick up.

INTERNATIONAL SHIPPING:

We charge a flat-rate fee of $30 (Canadian funds) for all orders shipping to the continental United States.

CUSTOMS DECLARATION AND DUTIES:

You are responsible for assuring that the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, orders may take longer than estimated and we do not control these delays and are not responsible for the delays.

DELIVERY TIMES:

BIOLIGHT Medical Hair Therapy orders are currently shipped from Ontario via Canada Post. Local 3-5 business days, North America 10 -15 business days. International 4-6 Weeks. ** Note that these delivery times are approximate and orders may take longer due to circumstances beyond our control.